To ensure you are satisfied with the service we offer, we have designed a Code of Conduct which we expect all our employees to follow. We aim to always:

  • Arrive on time or notify you of any delays
  • Be smart and in Shacklock work wear
  • Identify ourselves on arrival with official identification
  • Ensure that a risk assessment is carried out to protect everyone’s safety
  • Ensure that your carpet and furniture is protected from dust
  • You are kept informed of our progress at regular intervals
  • Be polite and use appropriate language
  • Provide thorough and understandable instructions how to use your new system
  • Leave the job clean, removing all rubbish from the job
  • Carryout a post installation quality control visit